Warranty And Service: How To Get Help
- Porch Conversion
- Aug 1, 2024
- 1 min read
After completing your Porch Conversion project our team would have sent the applicable warranty information from the manufacturer and our 1 year craftsmanship warranty to you for your records.
For Eze Breeze and Glass rooms the manufacturer warranty information can be found at the links below.
As a Porch Conversion customer you have the access to the help of our service manager to facilitate warranty claims with the manufacturer for you. The service email would have been sent with the warranty information at the end of your project, or you can call our office!
To start the process of addressing a warranty or other service issues our service manager will need some photos of the issue at hand. More specifically, at least one of the photos need to be far enough away to see which window or vinyl panel has the defect/damage and the photo with the defect/damage of any glass windows needs to have the issue clearly visible.
Examples of good photos for service:
Photo with damage context to see which window needs attention
Photo of damage specifics
Once the warranty claim is sent to the manufacturer, our service manager will keep in touch regarding the outcome of the warranty claim.
Things happen, if you find yourself needing to submit a warranty claim we hope this information is useful, don't worry, we're here to help!
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This was clear and practical. You laid out exactly what photos are needed and how the service manager handles claims, which makes the whole process way less stressful. Helpful info for anyone dealing with a porch conversion issue. I saw a similar straightforward guide on customer support and warranties over on England & Derbyshire Solicitors that had the same no-nonsense approach. Good to have this spelled out.
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